The street is where innovation happens
*Connect, *Future, *Mobile October 22nd, 2007
Nokia researcher Jan Chipchase investigates the ways we interact with technology — a quest that has led him from the villages of Uganda to the insides of our pockets. Along the way, he’s made some unexpected discoveries: about the ways illiterate people use their mobile phones, the new roles the mobile can play in global commerce, and the deep emotional bonds we share with our phones.
TEDBlog: Our cell phones, ourselves: Jan Chipchase on TED.com
Loved these 15 minutes with Nokia researcher, Jan Chipchase. I’ve got some loose thoughts and reactions to this, loosely joined - recommend you watch it if you haven’t already! If you have, what did you make of it? I’d be interested to hear from those who attended Mlearn2007 in Melbourne or the Handheld Learning conference whether you have some points to add here? Chipchase starts off with an idea about what we carry on our person and why. He uses this process to outline our behaviours.
He discusses this in relation to Maslow’s hierarchy of needs, which helps illustrate our behaviour as we go about our daily lives, interacting, connecting and generally surviving. Chipchase also notes the three things we carry most on us 9and how maslow’s hierarchy of needs might be applied to these): 1) keys (for shelter), 2) money (to buy food) and 3) mobile phone (excellent recovery device, and I’d add connecting device).
Chipchase then discusses then phenomenon of ‘the street’: a place where innovation occurs in true fashion and out of necessity. Jan asks: as designers, what lessons can we learn from the street?
- what does the street say about trust and confidence in (financial) interactions (that we could apply to online and other services)?
- how might we better design such services?
- should we be thinking about Personal Area Network (PAN) designs, clothing and integrated wearable technologies, seeing as we are emotionally connected to tools like our mobile phones?
- even our homes are being identified not by house numbers but by our mobile phone numbers (Jan gives an example of a Ugandan front door inscribed with mobile phone numbers as an identifying feature) - what does this say about our identity? (Alex, I’d love to hear your thoughts on this!).
Then Chipchase wraps up with some thoughts and ideas related to these lessons (or questions) from ‘the street’:
- we must consider the speed at which ideas go around
- if we are to embrace ‘big’ ideas we must embrace everyone (and 300 billion is getting there!)
- small and speedy (like mobile phones) highlights the immediacy of objects - we can capitalise on this if we think creatively
- design - no matter what we intend of a design or object, the street will take it and innovate it further beyond our thinking - how do we create room for this in our designs?
- with another 300 billion people connected in the future we really must learn how to listen, because these people will want to be part of the conversation!
I like ‘the street’ phenomenon: it conjures up metaphors like ’streetwise’, ’street ready’, ‘taking it to the street’, and so. I like the thought too (and practice) of a mobile phone being an ATM! I also liked the notion of illiteracy being managed by some via the ‘art of delegation’. An interesting and useful concept worth exploring further in this rapid-changing world that demands more from us in less time than we’d like: think rapid protoyping, accelerated learning approaches, etc, etc!
In all, I reckon it’s the edge at which we live that pushes us to innovate. If we’re too comfortable what’s the urge? How do we then create the discomfort or disruption to continue to feed that urge in positive ways? Move to Nepal perhaps?
Maybe this isn’t such a bad idea: pushing something like FLNW2 in Thailand, for example, is a big move towards this type of disruption, just as working in the Western desert is (having just had my buddies from Jigalong visit Canberra recently), or “the Bronx”, or with prisoners, or in fact with anyone and anything that disrupts our status quo thinking about the world! That’s a big call for most - how about you?









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